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Terms of Use

Support for Retail customers and jewellery-business Partners

Get help with your Erishan Jewels account, Partner application, catalogue access, product configuration, payment, order, delivery, return, review, Virtual Try-On, Customer Mode, branding, engraving, or Signature concept workflow.

Contact Erishan

Please include the email associated with your account and a relevant order, quote, application, or support reference. Never send your password, verification code, full payment-card number, or other security credentials.

Fastest path by topic

  • Account or sign-in: use the app’s password and session controls; report suspected unauthorized access promptly.
  • Order or delivery: include the order number and the specific item or tracking concern.
  • Return, damage, shortage, or wrong item: review Shipping & Returns and keep the product, packaging, label, certificates, and photographs.
  • Partner help: approved Partners can also use the native Help & Support screen in the app.
  • Privacy: email director@erishanjewels.com or review the Privacy Policy.
  • Account deletion: use the in-app Security workflow or Account Deletion page.

What to expect

We may ask you to verify identity or business authority before discussing protected account, company, customer, payment, or order information. Resolution timing depends on the issue, evidence, carrier or provider response, and any open commercial or legal obligation. Support does not override an approved quotation, order confirmation, policy, or statutory right.