---
title: Support | Erishan Jewels
description: Public support for Erishan Retail customers and jewellery-business Partners, including accounts, products, orders, shipping, privacy, and deletion.
---

[Skip to content](https://www.erishanjewels.com/support#main-content)

[![Erishan Jewels](https://www.erishanjewels.com/hs-fs/hubfs/ChatGPT%20Image%20Jul%2013%2c%202026%2c%2003_14_23%20PM-2-1-1.png?width=1006&height=638&name=ChatGPT%20Image%20Jul%2013%2c%202026%2c%2003_14_23%20PM-2-1-1.png)Homepage](https://www.erishanjewels.com/home?hsLang=en)

- [Home](https://www.erishanjewels.com/home?hsLang=en)
- [Categories](https://www.erishanjewels.com/categories?hsLang=en)
- [Partner](https://www.erishanjewels.com/wholesale-process?hsLang=en)
- [About](https://www.erishanjewels.com/about?hsLang=en)
- [Support](https://www.erishanjewels.com/support)

[Apply](https://www.erishanjewels.com/request-wholesale-catalogue?hsLang=en)

- [Home](https://www.erishanjewels.com/home?hsLang=en)
- [Categories](https://www.erishanjewels.com/categories?hsLang=en)
- [Partner](https://www.erishanjewels.com/wholesale-process?hsLang=en)
- [About](https://www.erishanjewels.com/about?hsLang=en)
- [Support](https://www.erishanjewels.com/support)

[Apply](https://www.erishanjewels.com/request-wholesale-catalogue?hsLang=en)

# Terms of Use

**Support for Retail customers and jewellery-business Partners**

Get help with your Erishan Jewels account, Partner application, catalogue access, product configuration, payment, order, delivery, return, review, Virtual Try-On, Customer Mode, branding, engraving, or Signature concept workflow.

## Contact Erishan

- Email: [sales@erishanjewels.com](mailto:sales@erishanjewels.com)
- Phone: [+1 (365) 360-2982](tel:+13653602982)

Please include the email associated with your account and a relevant order, quote, application, or support reference. Never send your password, verification code, full payment-card number, or other security credentials.

## Fastest path by topic

- **Account or sign-in:** use the app’s password and session controls; report suspected unauthorized access promptly.
- **Order or delivery:** include the order number and the specific item or tracking concern.
- **Return, damage, shortage, or wrong item:** review [Shipping & Returns](https://www.erishanjewels.com/shipping-returns?hsLang=en) and keep the product, packaging, label, certificates, and photographs.
- **Partner help:** approved Partners can also use the native Help & Support screen in the app.
- **Privacy:** email [director@erishanjewels.com](mailto:director@erishanjewels.com) or review the [Privacy Policy](https://www.erishanjewels.com/privacy-policy?hsLang=en).
- **Account deletion:** use the in-app Security workflow or [Account Deletion](https://www.erishanjewels.com/account-deletion?hsLang=en) page.

## What to expect

We may ask you to verify identity or business authority before discussing protected account, company, customer, payment, or order information. Resolution timing depends on the issue, evidence, carrier or provider response, and any open commercial or legal obligation. Support does not override an approved quotation, order confirmation, policy, or statutory right.

**Explore**  
[Home](https://www.erishanjewels.com/home?hsLang=en)  
[About Erishan](https://www.erishanjewels.com/about?hsLang=en)  
[Jewellery](https://www.erishanjewels.com/categories?hsLang=en)  
[Partner Programme](https://www.erishanjewels.com/wholesale-process?hsLang=en)

**Partner**  
[Request Partner Access](https://www.erishanjewels.com/request-wholesale-catalogue?hsLang=en)  
[Payment Terms](https://www.erishanjewels.com/payment-terms?hsLang=en)  
[Partner Data Processing Terms](https://www.erishanjewels.com/partner-data-processing-terms?hsLang=en)

**Help & Legal**  
[Support](https://www.erishanjewels.com/support)  
[Shipping & Returns](https://www.erishanjewels.com/shipping-returns?hsLang=en)  
[Privacy Policy](https://www.erishanjewels.com/privacy-policy?hsLang=en)  
[Terms of Use](https://www.erishanjewels.com/terms?hsLang=en)  
[Account Deletion](https://www.erishanjewels.com/account-deletion?hsLang=en)

**Contact**  
[sales@erishanjewels.com](mailto:sales@erishanjewels.com)  
[+1 (365) 360-2982](tel:+13653602982)

Erishan Jewels Ltd. serves Retail customers and approved jewellery-business Partners through one jewellery platform. The mobile app is preparing to launch on iOS and Android in Canada and the United States.

© 2026 Erishan Jewels Ltd. All rights reserved.

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