Canada
Approved wholesale orders may be shipped within Canada based on order details, payment status, packaging requirements, product value, and carrier availability.
Last updated: September 2, 2026
This Shipping & Returns Policy applies to Retail and Partner orders from Erishan Jewels Ltd.
Where we ship
The current public launch scope is Canada and the United States. Availability, carriers, rates, taxes, duties, insurance, signature requirements, and delivery estimates depend on the destination and order. Shippo and shipping carriers may process delivery information when configured.
Order preparation and delivery
Estimated preparation and delivery times are not guarantees. Customization, engraving, sourcing, quality review, payment verification, severe weather, carrier disruption, customs, or an inaccurate address can affect timing. Tracking is provided when the carrier makes it available. High-value shipments may require an adult signature or other secure handoff.
Review the shipping address before payment and contact Support immediately if a correction is needed. We cannot promise a change after fulfilment begins. Risk and title transfer as stated in the order confirmation and applicable law.
Retail returns
Unless an order confirmation states a different lawful term, a Retail customer may request return authorization for an eligible, standard, unworn item within 14 calendar days after recorded delivery. The item must be unused, unaltered, and returned with its original packaging, certificates, and included materials. Contact Support before sending anything; unauthorized returns may be refused or delayed.
Custom, personalized, engraved, resized, altered, made-to-order, loose-diamond, hygiene-sensitive, gift-card, and final-sale items are not returnable for change of mind. This exclusion does not limit remedies for an item that is defective, damaged in transit, misdescribed, or supplied incorrectly.
Unless the return results from Erishan’s error or a covered defect, the customer is responsible for return shipping and original shipping charges are not refundable. We recommend tracked and adequately insured return transport. Approved refunds are issued to the original payment method after inspection, less any lawful deduction for damage or missing materials.
Partner returns
Partner orders are commercial, order-specific transactions. Returns require prior written authorization and are governed by the approved quotation, invoice, order confirmation, and applicable law. Change-of-mind returns are not available for Partner orders. Custom, personalized, engraved, resized, sourced, made-to-order, and loose-diamond items are non-returnable except for a confirmed defect, damage in transit, misdescription, or fulfilment error.
Damage, shortage, defect, or wrong item
Inspect the package promptly. Keep the product, packaging, shipping label, and certificates, and contact Support as soon as reasonably possible with the order number, a description, and clear photographs where safe. Do not discard packaging or arrange repair or return until instructions are provided. Carrier deadlines may apply, but mandatory legal rights remain unaffected.
International duties and refused delivery
For United States deliveries, the recipient may be responsible for applicable duties, brokerage, import taxes, or clearance information unless the order states otherwise. Costs caused by an incorrect address, refusal, failed delivery, or unclaimed package may be deducted from a refund where lawful.
Support
Start at www.erishanjewels.com/support, email sales@erishanjewels.com, or call +1 (365) 360-2982. Include the order number but never send payment-card or account credentials.
Careful Packaging. Documented Handoff. Professional Wholesale Support.
Built for High-Value Wholesale Jewellery Shipments
Erishan Jewels works with qualified jewellery businesses, retail partners, custom jewellery stores, distributors, and trade buyers. Because fine jewellery may involve precious metals, gemstones, loose diamonds, custom production, and high-value shipments, every approved order is handled according to its specific requirements.
Final shipping method, packaging, insurance availability, carrier selection, tracking, timelines, return eligibility, duties, taxes, and responsibilities are confirmed through the applicable quotation, invoice, order confirmation, or other written terms.
Shipping Regions
Shipping availability depends on the order type, value, product category, destination, carrier availability, and approved partner status.
Erishan Jewels arranges shipment for approved orders unless otherwise confirmed in writing. Shipping charges, available insurance, customs responsibilities, carrier terms, and delivery requirements are confirmed in the applicable quotation, invoice, or order confirmation.
United States
Approved shipments may be supported for qualified United States retail partners, distributors, and trade buyers. Customs, duties, taxes, brokerage, documentation, and importer requirements are reviewed for each order.
Other Approved Markets
International requests outside Canada and the United States are reviewed individually. Availability depends on destination, carrier restrictions, insurance options, customs requirements, and written order approval.
Order Preparation Before Shipment
Before shipment, every approved wholesale order is prepared according to its confirmed details. This may include product review, final presentation checks, packaging preparation, shipment documentation, and carrier coordination.
Packaging and handling requirements may vary according to product category, value, gemstone type, custom requirements, destination, and the written order terms.
-1.jpeg?width=1369&height=1215&name=image%20(17)-1.jpeg "Wholesale jewellery shipment checklist covering order review, packaging, documentation, carrier handoff and tracking")
Protective Packaging for Fine Jewellery
Approved jewellery orders are prepared using packaging appropriate to the product type, value, destination, and confirmed shipping requirements. Packaging may include jewellery boxes, protective layers, secure outer packaging, shipment documentation, and additional handling measures where required.
Jewellery Presentation
Items may be prepared in suitable jewellery boxes, trays, pouches, or other protective presentation formats depending on the order.
Protective Materials
Protective materials may be used to reduce movement, surface contact, pressure, and handling risk during transport.
Shipment Documentation
Documentation is prepared according to the destination, order type, carrier requirements, and approved partner instructions.
Value-Based Handling
Higher-value orders may require additional packaging, insurance review, documentation, signature requirements, or handling controls.
Tracking, Insurance & Shipment Handoff
Where available and suitable for the approved order, shipments may include tracking, signature requirements, insurance, or other protective shipping measures. The final carrier, shipment method, insurance availability, tracking process, delivery estimate, and handoff responsibilities are confirmed according to the order value, destination, carrier eligibility, and applicable written terms.
-1.jpeg?width=1541&height=1435&name=image%20(20)-1.jpeg "Erishan Jewels shipment issue instructions for damaged or incomplete jewellery orders")
Customs, Duties, Taxes & Import Requirements
Cross-border shipments may be subject to customs documentation, inspections, duties, taxes, brokerage fees, import charges, carrier requirements, and destination-specific regulations.
Unless otherwise confirmed in writing, responsibility for these amounts and requirements follows the approved order terms and the party identified as the importer of record or responsible importing party. Final shipping and import responsibilities must be confirmed before order approval and shipment release.
Damaged Shipment Review Process
If a shipment appears damaged, opened, tampered with, incomplete, or materially affected upon arrival, the receiving partner should contact Erishan Jewels promptly and preserve all packaging, labels, documents, and product materials. The review may require clear photographs, video, carrier documentation, packaging evidence, order details, and a description of the issue. Claims may be limited where packaging is discarded, evidence is unavailable, or the matter is not reported within the applicable written or carrier timeframe.
Wholesale Returns Are Reviewed Case by Case
Erishan Jewels does not operate under public retail return policies. Wholesale orders, custom pieces, loose diamonds, sourced items, special orders, and order-specific products may have limited or no return eligibility after approval, sourcing, customization, production, shipment, or delivery. Every return request requires written review and approval before any product is shipped back. Unauthorized returns may be refused.
No Public Retail Return Policy
Wholesale orders are not handled under public online or retail return policies.
Written Approval Required
Every return request must be reviewed and approved in writing before shipment back to Erishan Jewels.
Order-Specific Products
Custom, sourced, produced, modified, engraved, sized, or special-order products may not be returnable.
Condition Matters
Approved returns must meet the required condition, packaging, documentation, and shipping instructions.
Custom Jewellery, Special Orders & Loose Diamonds
Custom jewellery, CAD-based work, special production, loose diamonds, gemstone sourcing, and other order-specific requests require individual review before confirmation.
Because these items may be selected, sourced, reserved, modified, designed, or produced for a specific partner, cancellation, refund, exchange, or return options may be restricted after processing begins. Final terms are confirmed in writing before approval.
-1.jpeg?width=1714&height=1975&name=image%20(21)-1.jpeg "Five-step wholesale return review process from initial contact through final inspection")
Shipping & Returns FAQ
Do you ship within Canada?
Approved wholesale orders may be shipped within Canada depending on order type, value, packaging requirements, payment status, and carrier availability.
Do you ship to the United States?
Erishan Jewels may support approved shipments to qualified U.S. retail jewellery partners and trade buyers. Customs, duties, taxes, brokerage, or import-related requirements may apply.
Do shipments include tracking?
Where available and suitable for the order, tracking or shipment information may be provided after the approved order is handed off for delivery.
Are jewellery shipments insured?
Insurance availability may depend on order value, carrier eligibility, destination, product type, and written shipping terms. Insurance details are confirmed during order processing.
Who pays customs, duties, or taxes?
Responsibility for customs duties, taxes, brokerage, import charges, and related requirements is confirmed in the applicable written order terms and may depend on the importer of record, destination, carrier, and agreed shipping arrangement.
Can I return a wholesale order?
Wholesale return requests are reviewed case by case and require written approval before any product is returned. Unauthorized returns may be refused.
Can custom jewellery be returned?
Custom jewellery, CAD-based work, special orders, loose diamonds, and sourced items may have limited or no return eligibility once approved, sourced, modified, produced, or processed.
What should I do if a shipment arrives damaged?
Preserve all packaging and documentation, take clear photographs and video, and contact Erishan Jewels promptly with the order details. Do not discard packaging or return products without written instructions.
Discuss Shipping Requirements Before Ordering
Submit your business details and product interests. Our team will review your inquiry and guide you through catalogue access, order requirements, shipping expectations, and the next steps.