Canada
Approved wholesale orders may be prepared for shipment within Canada, depending on order details, payment status, packaging requirements, and carrier availability.
Shipping & Returns
Secure Shipping for Wholesale Jewellery Partners
Erishan Jewels Ltd. prepares approved wholesale orders with careful packaging, shipment documentation, tracking coordination, and return-related guidelines designed for professional jewellery businesses.
Careful Packaging. Documented Handoff. Professional Wholesale Support.
Built for High-Value Wholesale Jewellery Shipments
Erishan Jewels Ltd. works with qualified jewellery businesses, retail partners, custom jewellery stores, distributors, and trade buyers. Because fine jewellery can involve precious metals, gemstones, custom work, loose diamonds, and high-value shipments, our shipping and return process is handled with care. This page explains our general shipping, packaging, damage review, and wholesale return guidelines. Final shipping details, insurance, carrier method, timelines, return eligibility, and responsibility are confirmed according to the order type, destination, value, and written agreement. Erishan Jewels Ltd. is not a public retail checkout website. Wholesale jewellery shipping and returns are handled through an approved order process, not casual online shopping terms.
Shipping Regions
Shipping options may vary depending on order type, value, product category, destination, and partner approval status.
United States
Erishan Jewels may support approved shipments to qualified U.S. retail jewellery partners, distributors, and trade buyers. Customs, duties, taxes, and import-related requirements may apply.
Other Markets
International requests outside Canada and the United States may be reviewed individually. Shipment availability depends on destination, carrier restrictions, insurance options, and order approval.
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Order Preparation Before Shipment
Before shipment, approved wholesale orders are prepared according to the confirmed order details. This may include product review, final presentation check, packaging preparation, documentation, and shipment coordination. For jewellery orders, preparation is not only about placing items in a box. Each order may require additional care depending on the product category, value, gemstone type, custom requirements, and destination.
Protective Packaging for Fine Jewellery
Fine jewellery must be packaged with care. Erishan Jewels prepares approved wholesale shipments with suitable protective packaging based on order value, product type, and shipping requirements. Packaging may include jewellery boxes, protective wrapping, secure outer packaging, shipment documentation, and additional handling steps when required.
Jewellery Presentation
Items may be prepared in suitable jewellery boxes, trays, pouches, or protective presentation formats depending on the order.
Protective Materials
Packaging may include protective layers to reduce movement, surface contact, and handling risk during transit.
Shipment Documentation
Shipment-related documents may be prepared based on destination, order type, and partner requirements.
Value-Based Handling
Higher-value orders may require additional shipping, insurance, documentation, or handling review before release.
Tracking, Insurance & Shipment Handoff
Where available and suitable for the order, shipments may include tracking, insurance, signature requirements, or other protective shipping measures. Final shipment method depends on order value, destination, carrier availability, insurance eligibility, and written confirmation. Once an approved shipment is handed off to the carrier, tracking or shipment information may be shared with the partner according to the confirmed order process.
*Important: Shipping method, insurance coverage, delivery timing, and responsibility are confirmed according to each order. Public website information is general guidance only and does not replace written shipping terms.
Customs, Duties, Taxes & Import Requirements
Orders shipped across borders may be subject to customs, duties, taxes, brokerage fees, import documentation, inspection, or other destination-specific requirements. Unless otherwise agreed in writing, the receiving partner may be responsible for applicable duties, taxes, customs clearance charges, brokerage fees, and import-related obligations in their country or region. Because requirements may vary by destination and order type, final shipping and import responsibilities should be reviewed before order confirmation.
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Damaged Shipment Review Process
If a shipment appears damaged, opened, tampered with, or incomplete upon arrival, the receiving partner should notify Erishan Jewels as soon as possible and preserve all packaging, labels, documents, and product materials. Damage or shipment issue reviews may require photographs, video, carrier documentation, packaging evidence, and written details. Claims may be limited or rejected if packaging is discarded, evidence is missing, or the issue is reported late.
Wholesale Returns Are Reviewed Case by Case
Erishan Jewels Ltd. does not operate under public retail return policies. Wholesale jewellery orders, special orders, custom pieces, loose diamonds, and order-specific products may not be eligible for return once approved, processed, sourced, customized, produced, shipped, or delivered. Return requests are reviewed case by case and must be approved in writing before any product is sent back. Unauthorized returns may be refused.
No Casual Retail Returns
Wholesale orders are not handled like public online retail purchases.
Written Approval Required
All return requests must be reviewed and approved before shipment back to Erishan.
Order-Specific Products
Custom, sourced, produced, or special-order items may not be returnable.
Condition Matters
Returned items, if approved, must be in the required condition with packaging and documentation.
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Custom Jewellery, Special Orders & Loose Diamonds
Custom jewellery, CAD-based work, special production, loose diamonds, gemstone sourcing, and order-specific requests require additional review before confirmation. Because these items may be selected, sourced, reserved, modified, or produced for a specific partner, cancellation, refund, exchange, or return options may be limited once the order process begins. Final terms for custom jewellery, loose diamonds, and special orders are confirmed in writing before processing.
Shipping & Returns FAQ
Do you ship within Canada?
Approved wholesale orders may be shipped within Canada depending on order type, value, packaging requirements, payment status, and carrier availability.
Do you ship to the United States?
Erishan Jewels may support approved shipments to qualified U.S. retail jewellery partners and trade buyers. Customs, duties, taxes, brokerage, or import-related requirements may apply.
Do shipments include tracking?
Where available and suitable for the order, tracking or shipment information may be provided after the approved order is handed off for delivery.
Are jewellery shipments insured?
Insurance availability may depend on order value, carrier eligibility, destination, product type, and written shipping terms. Insurance details are confirmed during order processing.
Who pays customs, duties, or taxes?
Unless otherwise agreed in writing, the receiving partner may be responsible for applicable duties, taxes, customs charges, brokerage, and import-related requirements.
Can I return a wholesale order?
Wholesale return requests are reviewed case by case and require written approval before any product is returned. Unauthorized returns may be refused.
Can custom jewellery be returned?
Custom jewellery, CAD-based work, special orders, loose diamonds, and sourced items may have limited or no return eligibility once approved, sourced, modified, produced, or processed.
What should I do if a shipment arrives damaged?
Preserve all packaging and documents, take clear photos and video, and contact Erishan Jewels promptly with order details. Do not discard packaging or return items without instructions.
Have Questions Before Placing a Wholesale Order?
Submit your business details and product interests. Our team will review your inquiry and guide you through catalogue access, order discussion, shipping expectations, and next steps.